Service Network Coordinator (m/w/d)
Core
Building, expanding, and managing a network of authorized service partners (ASP) in Germany to ensure efficient case handling and service quality.
Role type
Service Network Coordinator (via careerplan.io/jobs/2540095-service-network-coordinator-mwd-at-midea-europe-gmbh)
Builds
A network of authorized service partners for Midea's service operations in Germany
Domain
Home appliances / After-sales service management
Deliverable
client delivery
Required skills
Network management, CRM platform usage, Service management systems, Financial reconciliation, KPI tracking, Data analysis, Reporting, Stakeholder coordination, Travel management
Preferred skills
Process optimization, Cross-functional collaboration
Technologies
Excel, CRM systems, MS Office
Responsibilities
Identify and onboard new service partners, coordinate and track service cases across the network, monitor service quality and operational KPIs, verify partner billing and contract compliance, generate performance reports, maintain structured partner data in CRM systems, conduct regular site visits to support partners.