Service Operations Specialist - Europe
Core
Coordinate operational activities for service requests, contracts, work orders, and customer cases to ensure reliable service delivery across Europe.
Role type
Service Operations Specialist
Builds
Service delivery processes and operational reports for Sungrow's European service organization
Domain
Renewable energy / Solar / Service Operations
Deliverable
dashboards & analysis
Required skills
Service operations coordination, contract administration, data management, operational reporting, stakeholder collaboration, MS Office (Excel), CRM/ERP/ticketing systems
Preferred skills
Project coordination, logistics, English C1, Romanian B2, additional European languages
Technologies
MS Office, Excel, CRM, ERP, ticketing systems
Responsibilities
Coordinate service requests, contracts, work orders, and customer cases; Maintain service data in relevant systems; Track service milestones, contract dates, and invoicing triggers; Prepare operational reports and identify trends; Support project handover to service and maintain archives; Collaborate with Service Managers, Field Service, Remote O&M, Finance, Logistics, and Sales teams
Seniority
Individual Contributor, operational level