Service Partner Manager
Core
Manage and optimize the operations, performance, and strategy of Miele Service Partners, subcontractors, and spare part wholesalers to ensure service delivery efficiency and revenue growth.
Role type
Senior Service Partner Manager
Builds
Miele after-sales service network and spare parts distribution channels
Domain
Home appliances / Field service management
Deliverable
client delivery
Required skills
Third-party management, Account management, Performance management, KPI tracking, Strategic execution, Revenue growth, Spare parts consumption analysis, Warranty performance, Field service optimization
Preferred skills
Go-to-market model design, Subcontractor activation/deactivation
Responsibilities
Execute third-party management strategy, Manage service partners and subcontractors, Measure performance against KPIs, Optimize field service efficiencies and repair quality, Drive revenue growth, Monitor spare parts consumption and warranty performance, Collaborate on partner activation and deactivation
Seniority
Senior, hands-on management