Teamleiter Kundenservice (m/w/d)
Core
Leading the customer service team for a logistics company, managing daily operations, staff scheduling, and client communication.
Role type
Team Leader, Customer Service
Builds
Logistics solutions and customer service operations
Domain
Logistics / Supply Chain
Required skills
Team leadership, Staff scheduling, Client communication, Problem solving, Process monitoring, Financial control, New business implementation, Goal execution
Preferred skills
Analytical thinking, Digital tools proficiency, Customer orientation, Adaptability
Technologies
Infor, Digital tools
Responsibilities
Provide information to team and management, Support daily operations and cross-departmental tasks, Act as contact person for problems and solution finding, Plan staff deployment and leave, Monitor events and communicate with customers and partners, Oversee and steer the entire transport chain, Handle department-specific controlling tasks, Act as contact for sales and support in proposals, Responsible for implementing new customers and partners, Execute annual goals (via careerplan.io/jobs/2538802-teamleiter-kundenservice-mwd-at-friedrich-zufall-gmbh-co-kg)