Collections Consultant
Core
Supporting MMS in reducing arrears by engaging with customers to recover outstanding balances and negotiating repayment arrangements.
Role type
Collections Officer
Builds
Recovered funds and resolved arrears for MMS customers
Domain
Financial services / Debt recovery
Deliverable
client delivery
Required skills
Negotiation, communication, customer service, record-keeping, problem-solving, compliance awareness, resilience
Preferred skills
Previous collections or call centre experience, CRM system usage, VCE qualification
Responsibilities
Contact customers via phone/email regarding arrears, negotiate payment plans, assess customer circumstances for repayment options, maintain account notes, monitor accounts for repayment maintenance, escalate unresolved cases, respond to enquiries and complaints, ensure regulatory compliance
Seniority
Individual Contributor