Customer Success Manager:in für Zahnarztsoftware
Hybrid
Core
Onboarding and ongoing support for dental practices using specialized software, ensuring successful implementation and driving product adoption.
Role type
Customer Success Manager (SaaS)
Builds
Dental practice management software
Domain
Healthcare / Dental / SaaS
Required skills
Dental industry knowledge, Customer Success experience, complex topic simplification, software proficiency, proactive problem solving, German (C1)
Preferred skills
Experience with generative AI tools (ChatGPT, Claude, Gemini, agent-based AI)
Responsibilities
Support practices during software installation and setup, train practice teams, monitor software usage and suggest process improvements, provide regular check-ins to ensure customer satisfaction, relay customer feedback to the product team.
Seniority
Individual Contributor