Workforce Planning Specialist
Core
Translating forecast demand into workforce plans, roster strategies, and staffing models to support service delivery and operational objectives across Maxxia and RemServ Operations.
Role type
Workforce Planning Specialist
Builds
Workforce schedules, roster strategies, and staffing models for Maxxia and RemServ Operations
Domain
Healthcare / Social Services (NDIS) / Workforce Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Workforce planning principles, scheduling methodologies, workforce optimization, shrinkage and adherence analysis, Australian employment legislation, award-based rostering, capacity planning, leave governance, contingency planning, analytical skills
Preferred skills
Experience in complex multi-site, multi-channel operational environments, understanding of performance metrics and workload drivers
Technologies
WFM systems, rostering software
Responsibilities
Develop workforce plans and roster strategies aligned to forecast demand; Design and maintain master rosters and shift patterns; Manage workforce availability and leave governance; Develop contingency and surge plans; Monitor overtime and workforce compliance; Partner with Operations leaders to provide workforce planning advice; Identify opportunities to improve workforce utilization and planning practices
Seniority
Mid-level, hands-on IC
