Weltrade Careers
Core
Act as the single point of contact for VIP and high-potential clients in the African region, resolving complex requests, upgrading clients to VIP status, and reactivating low-activity accounts to drive deposits and trading activity.
Role type
Senior Client Services Manager (VIP Portfolio)
Builds
Scalable trading infrastructure and high-impact commercial ecosystems for the African region
Domain
Fintech / Foreign Exchange (FX) / Online Trading
Deliverable
client delivery
Required skills
VIP account management, high-value client retention, international client engagement, negotiation, portfolio service quality monitoring, client feedback analysis
Preferred skills
Forex/CFD/cryptocurrency trading experience, French, Portuguese
Technologies
N/A
Responsibilities
Build and maintain long-term relationships with high-value clients; Monitor service quality across the assigned VIP portfolio and flag issues early; Collect client feedback and identify pain points; Understand clients' experience and service needs to provide relevant support; Stay in touch with existing clients to understand reasons for reduced engagement; Follow trends in the local trading or fintech space
Seniority
Mid-Senior, hands-on IC