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Core
Part-time customer support agent handling phone calls, emails, chats, and social media inquiries to resolve customer issues and provide brand support.
Role type
part-time customer support agent
Builds
customer support interactions for various global brands
Domain
customer service / telecommunications
Deliverable
client delivery
Required skills
phone support, email support, chat support, social media support, customer service software proficiency, problem-solving, multitasking, time management, attention to detail
Preferred skills
sales and upselling, experience with Gorgias, Zendesk, or Intercom
Technologies
Aircall, CCCone, Gorgias, Zendesk, Intercom
Responsibilities
Answer phone calls and provide customer service; Handle customer inquiries across email, chat, and social media; Troubleshoot and resolve customer issues efficiently; Collaborate with the team to boost customer satisfaction.
Seniority
Entry-level, part-time