Customer Support Specialist L1
Core
First point of contact for players across Novoplex's iGaming products, resolving queries via live chat and online tools to ensure a positive user experience.
Role type
L1 Customer Support Agent
Builds
Player support interactions and documentation for iGaming products
Domain
iGaming / Betting
Deliverable
client delivery
Required skills
live chat management, accurate information delivery, complaint management, documentation, working under pressure, shift work adaptability
Preferred skills
proactive approach, teamwork, strong communication skills, positive attitude toward gambling industry
Technologies
live chat tools, online support platforms
Responsibilities
Handle high volume of live chats, provide accurate and comprehensive information to clients, manage complaints and resolve issues within set timeframes, support other business units by documenting client requests
Seniority
Junior, entry-level IC