Senior Executive ITSM

Prudential

Kuala Lumpur (Group Head Office)💼 Full-time🗓 2025-06-13 → 2026-09-26

Core

Manage regional IT Service Management systems and CI/CD operations within the Atlassian platform.

Role type

Senior ITSM & CI/CD Administrator

Builds

Regional ITSM system processes and CI/CD pipelines

Domain

IT Service Management, DevOps, Cloud Computing

Deliverable

production ML models | product features | dashboards & analysis | infrastructure

Required skills

CI/CD administration, Atlassian platform expertise, process gap analysis, project management, technical documentation, system troubleshooting, independent research, stakeholder coordination

Preferred skills

Cloud Computing, Agile methodologies, software development lifecycle knowledge, project management certification

Technologies

Atlassian, CI/CD tools

Responsibilities

Deliver Atlassian projects within KPIs, ensure timely closure of CI/CD tickets, propose process improvements and automation, create technical documentation, identify and resolve system issues, perform independent research on new technologies, manage daily operational activities

Seniority

Senior, hands-on IC

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About Prudential

Financial Services30Lagos, Plot 1610 Adeola Hopwell, NGFounded 1991

Prudential Mortgage Bank (PMB) is a limited liability company incorporated in July 1991 as New Prudential Mortgage Finance Limited and licensed by the Central Bank of Nigeria (CBN) in February 1992 to commence business as a Primary Mortgage Institution. In 1995, the company changed its name to New Prudential Building Society to reflect its revised business model that was focused on providing real estate advisory and mortgage services to its members only. In December 2002, we increased our share capital to N100million by admitting more members into the society. This was driven by regulatory req