Customer Support
Core
Resolve customer inquiries and data discrepancies while improving operational processes and customer experience.
Role type
Customer Support Representative
Builds
Customer support operations and data integrity
Domain
Technology / Customer Operations
Deliverable
client delivery
Required skills
English written proficiency, data analysis, CRM platform usage, ticketing systems, Microsoft Excel (filters, formulas, pivot tables), cross-functional collaboration
Responsibilities
Respond to customer inquiries, document interactions, resolve data discrepancies, leverage data to maintain operational metrics, collaborate on complex issues
Seniority
Entry-level, 1+ years experience
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