Customer Support
Based in China
Core
Resolve customer inquiries and data discrepancies while improving operational processes and customer experience.
Role type
Customer Support Representative
Builds
Customer support operations and data integrity
Domain
Technology / Customer Operations
Deliverable
client delivery
Required skills
English written proficiency, data analysis, CRM platform usage, ticketing systems, Microsoft Excel (filters, formulas, pivot tables), cross-functional collaboration
Responsibilities
Respond to customer inquiries, document interactions, resolve data discrepancies, leverage data to maintain operational metrics, collaborate on complex issues
Seniority
Entry-level, 1+ years experience
