Інженер ServiceDesk (L1) / Фахівець технічної підтримки
Core
First-line technical support engineer handling user incidents and requests via phone, chat, and ticketing systems.
Role type
L1 Service Desk Engineer
Builds
Resolves standard technical issues for end-users
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
OTRS ticketing, Windows 10/11, Google Workspace, remote desktop tools (AnyDesk, TeamViewer, RDP), TCP/IP, DNS, DHCP, VPN
Preferred skills
Linux/macOS, ITIL practices, PowerShell/Bash scripting