Director Customer Support - US Customer Solutions Group
Core
Lead a technical support team for hyperscale data centers and AI infrastructure leaders, ensuring flawless execution of customer engagements and accelerating time-to-revenue for switching solutions.
Role type
Director, Customer Solutions
Builds
Customer success and revenue acceleration for Marvell's switching solutions
Domain
Semiconductor, Data Center, AI Infrastructure
Deliverable
client delivery
Required skills
Networking expertise, Engineering team management, Customer-facing technical support, POC and technology demonstration leadership, Industry trade show representation, Global leadership project contribution
Preferred skills
Switch driver development, Device driver debugging, Silicon debugging, System-level switch requirements, VLSI design, Networking protocols
Technologies
SAI/Sonic, Switch drivers, Silicon, VLSI design
Responsibilities
Lead and grow a high-performing technical support team focused on North American customers. Oversee customer engagements including Proof of Concepts (POCs) and technology demonstrations. Manage and nurture customer relationships from design to production. Coordinate with internal engineering teams to align customer needs with product development. Drive participation in industry trade shows and represent Marvell in technical forums. Contribute to global leadership projects within the Customer Solutions Group.
Seniority
Director, strategic leadership & team management
