Customer Support Representative
Core
Friendly voice and problem-solving champion for valued customers, turning challenges into success stories.
Role type
Customer Support Representative
Builds
Customer experience and operational success metrics
Domain
Technology customer support
Deliverable
client delivery
Required skills
Japanese or Korean (written and verbal), Microsoft Excel (filters, formulas, pivot tables), ticketing systems, CRM platforms
Responsibilities
Respond to customer inquiries, document interactions, resolve data discrepancies, collaborate on complex issues, leverage data to address problems
Seniority
Entry-level to Junior
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