Customer Care Manager Copy
Core
Support Manager for a contractor team, handling customer support via chat, email, and messengers for English-speaking clients.
Role type
Support Manager (IC)
Builds
Customer support interactions and retention for M5Team clients
Domain
IT / Customer Support
Deliverable
client delivery
Required skills
attention to detail, responsibility, punctuality, individual approach, English (B1-B2), CRM/Helpdesk/Livechat experience, chat/email management, objection handling
Preferred skills
customer retention experience, conflict resolution
Technologies
CRM, Helpdesk, Livechat, chat, email, messengers
Responsibilities
Communicate with English-speaking clients via chat, email, and messengers; develop and maintain long-term client relationships; resolve incoming requests and objections; assist clients with their issues
Seniority
Mid-level, hands-on IC