Account Coordinator (French & English)
Core
Oversee a subset of affiliated retail customers and fabricators, providing administrative support, customer service, and data entry to ensure smooth sales procedures for Caesarstone countertops.
Role type
Account Coordinator (Customer Service & Operations)
Builds
Sales procedures, customer satisfaction, and operational efficiency for the Managed Program.
Domain
Construction materials (countertops) / Retail operations
Deliverable
product features
Required skills
Bilingual French & English, data entry, order processing, customer service, inventory management, financial reporting (AR/AP), conflict resolution, basic math, floor plan reading
Preferred skills
Post-secondary education, familiarity with functional business environment
Technologies
Oracle, Salesforce, MS Office, Portal
Responsibilities
Liaise with retailers, customers, and fabricators; coordinate slab shipments; manage fabricator KPIs; field warranty inquiries; monitor AR/AP aging reports; manage consignment inventory; process Qualico orders; support showroom coverage and client engagement; troubleshoot CS Connect portal issues.
Seniority
Mid-level, hands-on IC