Senior Principal Software Engineer
Core
Senior technical expert for Back Office applications supporting London's transport ticketing and access control systems.
Role type
Senior Principal Software Engineer (Application Support)
Builds
Maintains and evolves a large-scale ticketing ecosystem for Transport for London (TfL)
Domain
Public transportation / Ticketing systems
Required skills
Incident management, Problem management, Change management, Release management, ITIL practices, Technical guidance, Escalation management, Complex environment support, Trend analysis, Continuous improvement
Preferred skills
Level 3 support experience, 24x7 operational support, Stakeholder management, Knowledge sharing
Technologies
Ticketing systems, Back Office applications, Payment gateways, IT infrastructure
Responsibilities
Provide senior technical expertise across Back Office applications, Guide application support teams, Facilitate collaboration across support teams, Support escalation to Level 3, Interpret technical and operational data, Manage incident investigation and resolution
Seniority
Senior, hands-on IC
