Payment Collections Specialist
Core
Retain customers and recover overdue payments for a vacation rental platform via phone, email, and chat.
Role type
Payment Collections Specialist (Customer Success)
Builds
Customer retention and revenue recovery for short-term rental property owners
Domain
Travel / Vacation Rentals
Deliverable
client delivery
Required skills
Phone communication, negotiation, billing management, upselling, process optimization, documentation
Preferred skills
Customer retention experience, sales experience, German/Italian/French language skills
Responsibilities
Manage cancellation requests and negotiate retention solutions; Oversee billing and collections; Identify upsell opportunities; Assist with billing inquiries; Recover overdue amounts; Collaborate on product improvements; Document collection activities
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