Customer Success Manager - French Speaker
Core
Develop strategic account plans to drive client adoption, retention, and growth for financial services clients in the EMEA region.
Role type
Customer Success Manager (Financial Services)
Builds
Client relationships, adoption, and renewal data
Domain
Financial Services / Credit Ratings
Required skills
Strategic account planning, client relationship management, KPI tracking, product expertise, cross-functional collaboration, onboarding, retention management, upsell identification, QBR/EBR facilitation, travel management
Preferred skills
Financial services domain knowledge, SaaS experience, additional European language proficiency, AI literacy
Technologies
Fitch Solutions products
Responsibilities
Develop and execute strategic account plans, monitor account health, plan onboarding and engagement, engage with clients to nurture relationships and identify at-risk customers, hold regular QBRs/EBRs, review upcoming renewals, collect customer feedback, identify upsell opportunities, travel across EMEA for in-person meetings
Seniority
Mid-level, hands-on IC