End User Support Engineer
Core
Troubleshooting and resolution of technical issues related to all end user hardware and software, including Windows and Mac, while leading the asset management life cycle.
Role type
End User Support Engineer
Builds
End user devices and support services for colleagues
Domain
FinTech / IT Operations
Deliverable
infrastructure
Required skills
Windows and Mac OS support, Microsoft Intune, Active Directory, Azure AD, ITSM tools, laptop builds, asset management, onboarding processes, incident management, SLA adherence, project leadership, 3rd party partner management
Preferred skills
ITIL foundation, Microsoft Autopilot, Microsoft Defender, JAMF, Apple Mac OSX, Apple iOS, Microsoft Teams Rooms, Networking (TCP/IP, VLANs), ServiceNow
Technologies
Windows, Mac, Microsoft Office 365, Microsoft Intune, Active Directory, Azure AD, ServiceNow, Microsoft Autopilot, Microsoft Defender, JAMF, Apple Mac OSX, Apple iOS, Microsoft Teams Rooms, TCP/IP, VLANs
Responsibilities
Troubleshoot hardware and software issues for Windows and Mac environments, lead and champion the asset management life cycle, perform laptop builds using Intune, manage joiner and mover processes, ensure onboarding experience, record actions in ITSM tool, resolve incidents within SLA, lead End User refresh projects, review services for proactive change, oversee contractor installations
Seniority
Mid-level, hands-on IC
