Digital User Experience Manager
Core
Lead NFU Mutual's digital user experience strategy, shaping intuitive, accessible, and consistent experiences across the website, online accounts, self-service, and transactional journeys.
Role type
Digital User Experience Manager
Builds
Digital customer experiences across web, mobile, and self-service channels
Domain
Insurance / Financial Services
Deliverable
product features
Required skills
Digital user experience strategy, User centred design (UCD), Figma (enterprise design systems), Web and mobile journey mapping, Information architecture, Usability testing, Behavioural analytics, Stakeholder management
Preferred skills
Leading specialist UX capability, Managing suppliers and budgets, Building in-house expertise
Responsibilities
Set the digital experience vision and roadmap, Own the digital design system and accessibility governance, Lead measurement and optimisation of digital customer experience, Work with cross-functional teams to connect digital journeys with personal service, Lead and develop specialist user experience capability
Seniority
Manager, strategic leadership & capability building