Senior Manager, User Experience Research
Core
Lead strategic UX research roadmap planning and execute comprehensive research programs to understand consumer and business customer behavior for banking solutions.
Role type
Senior Manager, User Experience Research (via careerplan.io/jobs/gea76f1c-senior-manager-user-experience-research-at-bmo-financial)
Builds
Intuitive design, strategy, and product development for public website, digital sales, home-buying, and enterprise experiences
Domain
Financial Services / User Experience Research
Required skills
user research, data analysis, user behavior analysis, UX design, design thinking, qualitative and quantitative research methods, budget management, team leadership, stakeholder communication
Preferred skills
transdisciplinary thinking, creative thinking, emotional agility, ambiguity management, risk-informed decision-making
Technologies
UX UI Design, Marketing, Network
Responsibilities
Lead strategic UX research roadmap planning with Design, Product, and Technology partners; define and execute comprehensive research plans using various methods; analyze customer feedback and needs to inform design and business strategy; develop research project budgets and timelines; build and coach collaborative teams across functional groups; present findings to senior leaders and stakeholders; apply expertise to complex, ambiguous situations within the Risk Management Framework.