The Commercial Manager - Contracts Management
Core
Lead the establishment and transformation of customer contract management across Superloop, managing key customer contracts and designing a scalable framework.
Role type
Senior IC commercial manager (contracts)
Builds
Scalable contract management framework, governance processes, and risk management systems
Domain
Telecommunications / Technology
Required skills
Contract lifecycle management, risk-based oversight, cross-functional accountability design, contract-to-delivery handover, variation and change control, service credit and claims management, stakeholder influence, complex contract negotiation, analytical capability, execution discipline
Preferred skills
Telecommunications or technology sector experience, transformation project experience, tertiary qualifications in business, commerce, or law
Technologies
Contract management systems, governance reporting tools
Responsibilities
Design and implement a consistent customer contract management framework; Establish risk-based contract oversight aligned to customer significance; Develop cross-functional accountabilities and escalation pathways; Drive automation within the contract management framework; Act as primary contact for key customers on contractual governance; Execute day-to-day contract activities including registers and action logs; Manage variations, change control, and commercial assessments; Coordinate contract-to-delivery handover; Lead contractual governance discussions and service performance reviews; Assess and manage service credits and contractual remedies; Proactively identify and address commercial and contractual risks
Seniority
Senior, hands-on IC
