Alternative Payments Collector
Core
Collect delinquent consumer debt via telephone in a fast-paced call center environment, negotiating payment arrangements and recovering overdue payments.
Role type
Senior IC debt collector
Builds
Recovered payments and finalized payment arrangements
Domain
Fintech / Consumer debt collection
Required skills
telephone dialing, debt negotiation, compliance with debt collection regulations, database management, customer service
Preferred skills
CUBS system, Fair Debt Collection Practices Act knowledge, bank/credit card/mortgage/medical/commercial collections experience, Microsoft Office
Responsibilities
Contact merchants regarding outstanding accounts using manual or automated dialing systems, negotiate payment of debts, document discussions in a tracking system, confirm payment arrangements, recover overdue payments, address billing complaints, establish repayment plans
Seniority
Mid-level, hands-on IC