Service Management - Professional I
Core
Support high-value merchants through a relationship-led service model focused on end-to-end issue ownership and proactive engagement.
Role type
Service Management Professional I
Builds
Merchant retention and client experience
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
issue resolution, cross-functional coordination, root cause analysis, process improvement, CRM usage, account health monitoring
Preferred skills
high-value merchant relationship management, retention strategy, payments domain knowledge, service data trend analysis
Responsibilities
Manage merchant issues from intake to resolution, proactively engage merchants based on account health, investigate and resolve complex service issues, coordinate with cross-functional partners, make service decisions within authority levels, identify root causes and recommend process improvements, maintain accurate case documentation
