Client Tech Support Engineering - Sr Professional I
Core
Provide advanced technical support to clients, troubleshooting complex issues in hardware, software, and network connectivity.
Role type
Senior IC technical support engineer
Builds
Client support experiences and efficient file transfer processes
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
technical troubleshooting, hardware/software/network diagnostics, Office 365, ticketing systems, remote support tools, FTP/SFTP, file transfer management, documentation
Preferred skills
automation tools, scripting, financial services industry experience
Responsibilities
troubleshoot and resolve complex client issues, collaborate with internal teams, document and track client interactions, assist in improving support processes and tools, manage secure file transfers
Seniority
Senior, hands-on IC
