Desktop Services Specialist
Core
Hands-on IT support technician providing desktop, laptop, printer, and endpoint device support within a Microsoft-centric enterprise environment.
Role type
Desktop Services Specialist (IC)
Builds
Maintains and secures the enterprise desktop estate including laptops, desktops, printers, and endpoints.
Domain
IT Services / Enterprise Desktop Support
Required skills
Windows 10/11 administration, Microsoft 365 administration, Microsoft Intune, Microsoft Entra ID, Active Directory, Group Policy, DNS, DHCP, hardware troubleshooting, security controls management, ITSM processes, virtualization (Hyper-V, VMware, AVD), preventative maintenance, user training, documentation.
Preferred skills
Microsoft Autopilot, Azure fundamentals, vendor management, on-call rotation readiness, travel to other offices.
Technologies
Windows 10/11, Microsoft 365, Exchange Online, Teams, OneDrive, SharePoint, Outlook, Microsoft Intune, Microsoft Entra ID, Azure, Hyper-V, VMware, Azure Virtual Desktop, Windows 365, Active Directory, Group Policy, DNS, DHCP, ITSM tools.
Responsibilities
Install, configure, maintain, and repair hardware and software across the enterprise; troubleshoot and diagnose issues from simple to complex; administer Microsoft 365, Windows, Outlook, Exchange, Teams, and OneDrive; apply and monitor security controls; manage requests through ITSM processes; perform preventative maintenance, performance tuning, and upgrades; train and guide end users; join on-call rotation and travel to other offices.
Seniority
Mid-level, hands-on IC