VP, Generalist, Private Partners Services, COO Office (Private Banking)
Core
VP leading complaint monitoring, investigation, and process improvement for DBS Private Banking clients in Asia.
Role type
VP, Generalist, Private Partners Services, COO Office (Private Banking)
Builds
Long-term relationships with Private Banking clients via wealth management and financial solutions; seamless complaint handling processes.
Domain
Private Banking / Wealth Management / Financial Services
Deliverable
client delivery
Required skills
complaint handling, regulatory compliance (HKMA/SFC/FATCA/CRS), stakeholder negotiation, process design, management reporting, client relationship management
Preferred skills
risk management, internal audit, private banking product knowledge, Chinese language proficiency
Technologies
MS Office (PowerPoint, Word, Excel)
Responsibilities
Investigate client complaints and liaise with relevant parties; prepare management reports on complaint statistics; drive process changes for complaint handling; coordinate workflow and system design with stakeholders.
Seniority
VP, strategic leadership & operational oversight