Specialist, Contact Centre, Corporate Banking
Core
Deliver post-sales customer service for corporate banking clients via telephone, email, and digital channels, resolving complex inquiries and driving process improvements.
Role type
Specialist, Contact Centre, Corporate Banking
Builds
Corporate banking service delivery across multiple channels
Domain
Corporate Banking / Financial Services
Deliverable
client delivery
Required skills
customer service, client relationship management, electronic/mobile banking platforms, cash management products, complex case resolution, stakeholder coordination, data analytics, process improvement
Preferred skills
mentoring, guiding team members
Responsibilities
Act as the focal point for client contact and partner with Relationship Management and Technical Support teams; Resolve complex client requests by coordinating internal stakeholders; Serve as an Electronic/Mobile Banking Platform specialist; Solicit customer feedback and identify problem trends; Assist in departmental and client process improvement and digitization initiatives; Leverage data analytics to generate insights and drive query reduction; Handle ad-hoc projects.