Part Time Contact Centre Agent - Sat & Sun Only
Core
Part-time contact centre agent handling inbound and outbound calls to provide customer service, manage fraud prevention, and process complaints for a fintech company.
Role type
part-time contact centre agent
Builds
customer support interactions and fraud prevention actions
Domain
fintech / financial services
Deliverable
client delivery
Required skills
customer service experience, IT literacy, data analysis skills, problem-solving skills, organizational skills, communication skills
Responsibilities
completing inbound and outbound calls, providing excellent customer service, generating and assisting with completion of reports, blocking and transferring compromised accounts, organizing replacement credit cards, logging and processing complaints, noticing and reporting trends
Seniority
entry-level