Assistant Vice President, AskIT Support Engineer
Core
Onsite IT support engineer providing face-to-face technical assistance, device setup, and troubleshooting for end-users across office locations.
Role type
Senior IC IT Support Engineer (Onsite)
Builds
Secure, reliable, and modern workplace technology services for end-users.
Domain
Financial Services / IT Infrastructure
Required skills
Hardware troubleshooting, software troubleshooting, Microsoft 365 support, device lifecycle management, network cabling, user onboarding/offboarding, incident management, ticketing systems
Preferred skills
Proactive issue identification, service quality improvement, stakeholder communication
Technologies
Microsoft 365, IT ticketing systems, desktop/laptop hardware, peripherals, network switches
Responsibilities
Serve as primary onsite point of contact for in-person IT assistance; troubleshoot and resolve hardware, software, and connectivity issues; perform desk setups, moves, and changes including cabling; manage incident and service requests within SLAs; coordinate with offsite Service Desk for escalations; support user onboarding and offboarding.
Seniority
Senior, hands-on IC