Customer Care Professional - Current, Credit & Collections
Core
Phone-based customer care professional managing credit line reductions, spending limits, and affordability reviews for American Express card members.
Role type
Senior IC Customer Care Professional (Credit & Collections)
Builds
Responsible credit decisions and customer retention for global consumer banking products
Domain
Financial Services / Credit Risk Management
Required skills
Phone servicing, credit line management, affordability assessment, financial risk assessment, data report interpretation, ID verification, compliance adherence, empathy in communication, multi-tasking in fast-paced environments
Preferred skills
Credit & Collections experience, phone-based role experience, knowledge of financial regulations and compliance standards
Technologies
Data reports, internal partner teams tools
Responsibilities
Resolve inbound queries regarding spending limits and credit line reductions; make outbound calls to verify high-spend transactions and assess affordability; conduct financial assessments to adjust credit lines; make judgment calls on complex payment situations; maintain accurate records of interactions; ensure strict ID verification and data protection compliance; deliver premium customer service to build loyalty.