Household Claims Handler
Hybrid
Core
Manage household insurance claims from allocation to settlement, providing customer support and guidance primarily by telephone.
Role type
Claims Handler (Household)
Builds
Claims resolutions and customer service outcomes
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Customer empathy, verbal communication, organization, time management, decision making, resilience, teamwork
Responsibilities
Manage claims from allocation through settlement, assess and validate claim information, liaise with customers and third-party suppliers, meet quality and performance targets, maintain accurate claim records.