Vice President, Client Success
Core
Lead client experience and post-sale relationship strategy for Super Regional and Regional Financial Institutions, Sponsor Banks, and DPS clients across North America.
Role type
Senior leadership VP client success
Builds
End-to-end post-sale client journey including onboarding, implementation, service delivery, optimization, and retention
Domain
Payments technology / Financial services
Required skills
Payments executive experience, C-suite relationship management, team building in matrixed environments, business judgment, strategic planning, operational excellence, data analytics, AI-enabled capabilities, budget management, risk monitoring
Preferred skills
15+ years in payments/financial services, 10+ years people leadership, deep knowledge of issuer processing/authorization/clearing/settlement, fintech ecosystem understanding, transformation leadership, financial acumen
Technologies
Data analytics, automation, AI-enabled capabilities
Responsibilities
Lead client success strategy, own client success outcomes, build trusted relationships with C-suite, partner with Sales on retention and growth, oversee end-to-end post-sale journey, establish client health measures, serve as senior escalation point, build and lead high-performing organization, align cross-functional teams, champion global transformation, manage portfolio performance and budget
Seniority
Executive, strategic leadership