Responsable du service client France (F/H)
Core
Manage and pilot the France Customer Service team (6-8 people) while developing service offers for investor and distributor clients.
Role type
Senior Customer Service Manager
Builds
Service offers and client relationships for internal and external partners
Domain
Asset Management / Wealth Management
Deliverable
product features
Required skills
Team management, Performance management, Strategic account management, Business development, Stakeholder coordination, Commercial negotiation
Preferred skills
Knowledge of external distribution markets, ESG expertise, Persuasion
Technologies
None stated
Responsibilities
Manage and coach a team of 6-8 Customer Relationship Managers, Pilot team performance and coordinate activities, Develop and maintain relationships with strategic French clients, Identify client needs and propose service offers, Deploy new service offers across the organization
