End User Support Engineer I
Core
Provide comprehensive end-user support for desktops, mobile devices, telephony, and AV systems, resolving incidents and preventing technical issues.
Role type
End User Support Engineer I
Builds
Stable IT environments for end users including Windows desktops, mobile endpoints, and voice services
Domain
IT Support / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Windows 11 administration, Active Directory, Group Policy, Citrix, VMware, V-Sphere, Intune, Microsoft Teams, ServiceNow, incident management, networking (DNS/DHCP), asset tracking
Preferred skills
Experience supporting VIPs, white glove IT services
Technologies
Windows 11, Citrix, VMware, V-Sphere, Active Directory, Azure, Intune, Office products, ServiceNow, RingCentral, Microsoft Teams
Responsibilities
Resolve incidents from a management queue, investigate IT problems to determine causes and solutions, update problem tickets with status and categorization, escalate complex problems, administer physical and virtual desktop environments, manage telephone systems and remote desktop access, support mobile endpoints, handle IT equipment moves and setups, assist with conference room meetings
Seniority
Mid-level, hands-on IC
