Senior Client Service Manager
Core
Lead, train, and oversee a personal lines account management team to deliver high-quality client service, support business growth, and achieve retention objectives.
Role type
Senior Client Service Manager (Team Lead)
Builds
Personal lines insurance accounts and client retention strategies
Domain
Insurance (Property & Casualty)
Deliverable
client delivery
Required skills
Team leadership, workload coordination, client relationship management, sales support, compliance adherence, complex issue resolution, market trend analysis
Preferred skills
Property & Casualty License, Personal Lines Insurance experience, 3+ years management experience
Responsibilities
Lead, train, and mentor an account management team; Coordinate team workload and staffing; Partner with account management colleagues to support client retention and generate new business; Serve as primary point of contact for clients and resolve escalated service issues; Ensure compliance with regulatory and professional standards