Collections Executive
Core
Primary point of contact for merchants to ensure timely payments and resolve missed or underpaid cases while maintaining positive relationships.
Role type
Senior IC collections executive
Builds
Cash flow recovery for UK merchant portfolio
Domain
Fintech / Lending
Deliverable
client delivery
Required skills
Negotiation, conflict resolution, financial literacy, active listening, data accuracy, persuasive communication, account management, inbound/outbound communication, team collaboration
Preferred skills
Experience in finance industry, previous collections or account management experience
Technologies
Multiple internal systems
Responsibilities
Manage collections and recoveries activity using customer contact strategies, handle high-value accounts in arrears, negotiate solutions balancing merchant circumstances and business interests, maintain accurate records across systems, resolve payment disputes, build positive merchant relationships