Desktop Support Specialist - L3
Core
Provides advanced technical and end-user support for desktop workstations, client-server applications, and corporate wireless devices, serving as the highest level of escalation for problem resolution.
Role type
Senior Level 3 Desktop Support Specialist
Builds
Corporate IT services including device provisioning, A/V hardware support, and desktop management automation
Domain
Enterprise IT Support / Desktop Infrastructure
Required skills
Advanced troubleshooting of hardware and operating systems, Active Directory and Group Policy management, SCCM/MDT and Landscape automation, PowerShell scripting, A/V equipment configuration, MDM administration
Preferred skills
Experience with non-Windows OS (Ubuntu), conference room equipment support, internal system maintenance
Technologies
Windows 10, Ubuntu, SCCM, MDT, Landscape, Active Directory, GPO, AirWatch, Poly, Crestron, Zoom, Microsoft Office, Exchange, Anti-Virus, VirtualBox
Responsibilities
Troubleshoot and resolve complex hardware, software, and OS issues; manage and deploy workstations using SCCM/MDT/Landscape; configure and maintain Active Directory and Group Policies; support conference room A/V equipment; create and administer deployment packages; monitor and update internal documentation and procedures.
Seniority
Senior, hands-on IC