Manager, Client Services (Credit) - Collections
Core
Manage and resolve delinquent credit accounts from initial delinquency through Non-Performing Loan (NPL) stages to minimize delinquencies and foreclosures.
Role type
Senior IC collections manager (credit)
Builds
Repayment plans and credit proposals for delinquent accounts
Domain
Banking / Credit Collections
Required skills
dunning, repayment plan establishment, customer dispute resolution, portfolio performance monitoring, risk management, negotiation, multi-tasking
Preferred skills
Microsoft Word and Excel proficiency
Responsibilities
Perform daily dunning to remind customers of overdue payments, follow up with customers using various communication tools, establish and submit repayment plans for credit consideration, address customer account inquiries, update conversations in the collection system, support the team lead with case and portfolio updates, manage bucket outstanding to minimize risk and reduce net credit loss, handle customer disputes professionally, report suspicious transactions, review accounts to offset past due amounts, monitor cheque returns, coordinate with relevant teams for overdue payments, inform and follow up regarding unsuccessful Giro transactions