Customer Service Representative
On-site
Core
Handling customer queries, explaining financial products, and resolving issues across phone, email, and letter channels.
Role type
Customer Service Representative
Builds
Client support interactions and resolved customer issues
Domain
Financial Services
Deliverable
client delivery
Required skills
Phone manner, verbal communication, listening skills, digital tool proficiency, complaint handling, risk/fraud identification
Responsibilities
Handling customer queries across multiple channels, explaining financial products, taking ownership of interactions, logging and escalating risks or fraud cases, handling complaints constructively