Specialist, Contact Centre, Corporate Banking
Core
Deliver post-sales customer service and handle enquiries for corporate banking products via telephone, email, and digital channels.
Role type
Specialist, Contact Centre, Corporate Banking
Builds
Cash management products, electronic/mobile banking platforms
Domain
Corporate Banking
Deliverable
client delivery
Required skills
customer service, complex case resolution, stakeholder coordination, root cause analysis, data analytics, process improvement, digital channel support
Preferred skills
none stated
Technologies
Electronic Banking Platform, Mobile Banking Platform
Responsibilities
Handle customer telephone, email, and digital channel enquiries; act as focal point for client contact; resolve complex client requests; coordinate with internal stakeholders; solicit customer feedback; assist in process improvement and digitization initiatives; leverage data analytics to drive query reduction; handle ad-hoc projects.