Client Enablement & Coaching Lead (F/H/X)
Core
Lead client interactions through the BOT program lifecycle, guiding clients to take ownership of the operational programme migration and embedding sustainable change within their organisation.
Role type
Senior IC client enablement and coaching lead
Builds
Client operational transformations and adoption of Kraken's Human Design principles and Operating Model
Domain
Energy management / Utilities / Customer Information Systems (CIS)
Deliverable
client delivery
Required skills
consultative leadership, change management, project management, analytical problem-solving, stakeholder influence, mentoring/coaching, cross-functional collaboration
Preferred skills
experience in C&I and B2C retail functions, knowledge of Human Design principles
Technologies
Kraken Operating System, Customer Information Systems (CIS), CRM, meter data management
Responsibilities
Lead client interactions through the BOT program lifecycle; mobilise and set up client Operations Transformation Offices (OTO); establish relationships with client Senior Leadership; mentor client teams; guide delivery of Kraken programmes; drive organisational and cultural transformations.
Seniority
Senior, hands-on IC
