Product Technical Support Analyst II
Core
Provide 1st and 2nd line technical support and operations for the FIS SCF platform to global clients, including monitoring system health, triaging tickets, and implementing configuration changes.
Role type
Technical Product Support Analyst (1st/2nd line)
Builds
SCF platform for receivables, payables, and inventory finance solutions
Domain
Financial Services / Fintech
Deliverable
client delivery
Required skills
SQL, MS Excel, XML, system monitoring tools, data analysis, troubleshooting, configuration management
Preferred skills
Computer logic/programming concepts, ITIL Foundation certification, JIRA/JIRA Service Desk experience
Technologies
DataDog, ActiveBatch, SQL, MS Excel, XML, JIRA
Responsibilities
Triaging incoming support tickets, monitoring system health, performing configuration changes, analyzing customer data for audit/breakdowns, collaborating with Dev/Infra teams for new customer onboarding
Seniority
Mid-level IC