AVP, Product Support Analyst (GenAI/Data), Group Infrastructure & Platform Services
Core
Lead a specialized team to resolve complex and escalated technical issues affecting critical banking systems, ensuring rapid restoration of services and system resilience.
Role type
Senior IC/Lead IT Operations and Incident Management (GenAI/Data)
Builds
Service recovery processes, incident management runbooks, and preventive measures for critical banking infrastructure.
Domain
Banking / Financial Services / IT Operations
Deliverable
production ML models
Required skills
Incident management, Root cause analysis, Team leadership, ITIL frameworks, GenAI technologies, Cloud infrastructure (AWS), Big Data (Hadoop), Database management (SQL/Oracle), Unix/Linux, Monitoring tools (Splunk, Dynatrace, Prometheus), Ticketing systems (ServiceNow, Jira)
Preferred skills
ITIL certifications, Disaster Recovery/BCP expertise
Technologies
AWS, Informatica, Splunk, Dynatrace, Nagios, Hadoop, Prometheus, SQL, Oracle, ServiceNow, Jira, Unix/Linux
Responsibilities
Lead and manage the L2 Service Recovery Team; Oversee end-to-end resolution of complex and critical incidents; Conduct root cause analysis for recurring incidents; Develop and maintain incident management processes and documentation; Identify trends in service disruptions to recommend architectural improvements; Participate in post-incident reviews; Ensure 24/7 coverage for critical systems.
Seniority
Senior, hands-on IC with team leadership
