Specialist - Customer Support with Japanese language

Sydney, New South Wales, AUFull-time2026-10-29 → 2026-11-10

Core

Provide expert technical support and troubleshooting for complex issues affecting Refinitiv products in the financial markets data domain.

Role type

Senior Associate technical support specialist

Builds

Consistent support experience and timely resolutions for LSEG customers

Domain

Financial markets infrastructure and data

Deliverable

client delivery

Required skills

English fluency, Japanese fluency, Linux terminal proficiency, incident management, analytical thinking, troubleshooting, case management, technical communication, project management principles, financial markets knowledge

Preferred skills

Python or Shell scripting experience

Technologies

Linux, Salesforce, Refinitiv products

Responsibilities

Troubleshoot and resolve customer issues remotely; Interface with product support, development teams, and 3rd party vendors; Provide high-quality technical advice to internal stakeholders and 3rd party engineers; Assist with implementation and integration of Refinitiv products at customer sites; Deliver technology or product training to customers; Maintain accurate client-site documentation.

Seniority

Senior Associate

About London Stock Exchange Group

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehens