Business Support Admin Assistant (1 Year Contract)
Core
Manage FWB mailbox, daily reporting for New Business/Endorsements/Refunds, and provide sales support to resolve inquiries and collection requests.
Role type
Business Support Admin Assistant
Builds
Operational workflows for New Business, Endorsements, and Refunds transactions
Domain
Insurance / Administrative Support
Deliverable
dashboards & analysis
Required skills
Mailbox management, Daily reporting, Quality assurance, Email support, Feedback consolidation, Process optimization, System testing, Microsoft Office Suite (Excel, Word)
Preferred skills
Insurance industry experience, Project management experience
Responsibilities
Oversee FWB mailbox and resolve rejection cases, Review daily reports for New Business, Endorsements, and Refunds, Manage general inquiries via Auto mailbox, Gather and synthesize feedback from Producers, Collaborate with project team to identify operational bottlenecks, Support implementation of new system updates through testing and bug reporting