Call Center Agent (Bilingual English and Spanish Preferred)
Core
Making and receiving calls from defendants to provide guidance on payment options for delinquent cases and maintain payment records.
Role type
Call center agent (defendant services)
Builds
Payment plans and case status updates for defendants
Domain
Legal services / Debt collection
Deliverable
client delivery
Required skills
telephone communication, payment plan guidance, record keeping, skip tracing, mail processing, basic computer skills, math skills, troubleshooting minor issues, reasoning and deduction
Preferred skills
bilingual English and Spanish, advanced computer experience