Claim Manager SkyUp
Core
Analyze and evaluate passenger claims regarding flight delays, cancellations, denied boarding, and baggage issues to determine compensation eligibility and amounts.
Role type
Claims Manager
Builds
Compensation decisions and claim resolutions for passengers under EU Regulation 261/2004 and Montreal Convention
Domain
Aviation / Travel
Deliverable
client delivery
Required skills
Claims analysis, flight data analysis, regulatory compliance (EU 261/2004, Montreal Convention), CRM management, process improvement
Preferred skills
Aviation industry experience, customer care experience
Technologies
CRM systems
Responsibilities
Review incoming claims from passengers and agencies, analyze flight data and weather reports to assess extraordinary circumstances, calculate compensation amounts, coordinate with internal teams, log and classify requests in CRM, improve response templates and processing algorithms
Seniority
Mid-level, hands-on IC
